AM Ambassadors are deployed educational professionals representing AM (Avril Management), combining clinical and non-clinical expertise to deliver human-centered, sustainable solutions. Multigenerational, bilingual, and deeply committed to integrity, excellence, and accountability, they integrate therapeutic, social work, mentorship, and career readiness approaches to meet students and institutions where they are, healing in the present while preparing for the future.
With over 50 years of combined educational experience, AM ambassadors assess institutional needs, stabilize systems, and implement strategies in curriculum, restorative practices, workforce readiness, and program management, ensuring measurable outcomes and long-term growth. Every AM Ambassador operates under the AVRIL Core Pillars, providing a structured, consistent, and sustainable framework for institutional and individual development.
AM (Avril Management) education services partners with schools, corporations, and community organizations to strengthen students, staff, and families. Our team of deployed AM Ambassadors has clinical and non-clinical expertise to deliver human-centered, sustainable solutions. With over 50 years of collective educational experience, they assess challenges, provide tailored strategies, stabilize systems, improve school culture, reduce conflict, and empower scholars to find purpose and career paths. Our multigenerational, bilingual, accredited team integrates social-emotional learning, restorative practices, mentorship, and workforce readiness. AM is not just providing a service; we uphold a moral obligation to support the well-being of society by healing present-day leaders while preparing the leaders of tomorrow.
Pamela Caceres is a licensed Marriage and Family Therapist with over a decade of experience across crisis intervention, behavioral health programs, outpatient therapy, and institutional care. As an AM Licensed Clinician, she supports institutions by strengthening emotional regulation, relational stability, and mental health sustainability within educational and organizational environments.
Paakow Essandoh supports AM’s educational initiatives through creative strategy, leadership development, and identity-centered engagement. His work strengthens motivation, communication, and student participation, contributing to culturally responsive learning environments and stronger institutional connection.
Miriam Felicia Hunte serves as an AM Ambassador supporting schools and partner organizations through strategic community engagement, systems strengthening, and coordinated problem solving. Well-versed in community engagement practices, she works across students, families, educators, and stakeholders to improve communication, reduce conflict, and stabilize environments that support learning and youth development. Known for her reliability and operational excellence, she identifies needs in real time and presents practical solutions that strengthen trust, align resources, and help institutions respond effectively to the communities they serve.
Norberto Troncoso strengthens communication, mindset, and emotional intelligence within educational environments. His work contributes to improved classroom management, student engagement, leadership development, and relationship-centered school culture.
Dr. Rochelle Robinson is a New York State–licensed psychologist with extensive experience across K–12 and higher education. Her expertise includes psychoeducational evaluations, crisis response, and collaboration with educators and families. She supports institutions through assessment-driven insight, restorative-informed practices, and structured, evidence-informed solutions.
Carlos J. Malave leads curriculum strategy within AM, working with the creative team to develop, revise, and scale curriculum across K–12. His work integrates restorative justice practices, social-emotional learning, mentorship, and standards-aligned instruction, supporting institutions in achieving academic and organizational goals. AM’s curriculum services under his leadership align with Common Core State Standards, Next Generation Standards, and applicable local frameworks, emphasizing clarity, coherence, and scalable implementation.
Sharice Simpson is a Licensed Master Social Worker with over 15 years of experience in educational and community-based settings. As AM’s Social Worker Lead, she supports institutions through student and family assessments, social-emotional stabilization, crisis intervention, and system navigation. Her work focuses on strengthening attendance, engagement, and well-being for high-need populations while helping schools implement sustainable, human-centered supports aligned with AM’s mission.
Corey Burke serves as an AM Educator and Youth Intervention & Violence Disruptor Specialist, bringing 25 years of experience in criminal justice education and parole supervision directly to schools. He equips students with critical thinking, accountability, and conflict-resolution skills while disrupting cycles of violence before they escalate. By translating complex social issues into actionable understanding, Corey strengthens school environments and advances AM’s mission of education, prevention, empowerment, and community restoration. His work produces measurable results, creating safer, more informed, and resilient youth while maximizing AM’s impact in every institution he serves.
Tiyanna Washington brings over 15 years of experience supporting adolescents, young adults, families, and educational institutions. As an AM Licensed Clinician, she integrates trauma-informed care, social-emotional learning, and mentorship into institutional systems, fostering emotional wellness, accountability, and sustained student engagement.
Joy Osahon brings over a decade of experience across education, workforce development, and youth-serving systems. She supports institutions in recruiting, training, placing, and monitoring students while building academic, professional, and life-readiness skills. Her graduate training in Women’s Studies strengthens AM’s mentorship and empowerment approach, supporting individuals—particularly young women—in achieving personal, academic, and professional goals.
Carlos has motivational speaking skills where he can speak to teens in a way that they genuinely understand. While Carlos has a great natural aptitude for public speaking, he also works diligently to hone his craft. Carlos is a joy to work with because he has the type of attitude that is optimistic in a very encouraging way.
He is a very caring, hilarious, engaging professor. He was an ex-parole officer so therefore he has some hands-on experience. He makes sure that everyone understands the topics so don't be afraid to ask questions. If you are having some problems/difficulties talk to him so that ya can work something out.
Carlos has so much experience in what he does that any campus or organization would be honored by his presence. He is a solid family man and is able to be vulnerable within his life lessons to help others. Carlos is such an exemplar educator that is wanting to give back his and other communities. I would work along side Carlos any day.
Carlos has motivational speaking skills where he can speak to teens in a way that they genuinely understand. While Carlos has a great natural aptitude for public speaking, he also works diligently to hone his craft. Carlos is a joy to work with because he has the type of attitude that is optimistic in a very encouraging way. Carlos sees the potential in everyone around him.
Something I liked about the workshop was that people got to share their feelings. Something I liked was that Dr. Robinson spoke about how we have to say positive things to ourselves and not think about the negative, and use the coping skills we learned today. I liked that I learned how to cope with my stress. We talked about relatable things, and it was fun.
Norberto Troncoso Jr.'s keynote at the Elevated Chicago Conference was unforgettable. His message-"do it scared" -struck a powerful chord. He reminded us that fear isn't a stop sign; it's proof we're growing. His words challenged and inspired me to take bold steps, even when I don't feel ready. I left feeling empowered and more courageous.
He consistently goes above and beyond, bringing both energy and empathy to every session and team interaction. Norberto has a unique ability to connect with others almost instantly, which enhances not only the learning experience but the overall team dynamic. He leaves a meaningful impact wherever he's involved and any project, team, or learning experience is better because of it.
Joy was very beneficial in helping me to uncover certain areas of business and personal development at a pivotal moment of my life. I started out feeling confused and unsure about what my next steps were, to clarity along with a clear road map and understanding of how I'm going to get there. Joy is a gift, and shares it with optimism, grace and excellence.
Norberto demonstrated the importance of emotional intelligence, empathy, and building strong professional relationships to foster better collaboration. His ability to engage and educate was evident throughout the session, and he made complex concepts feel accessible and actionable.
Joy is an amazing speaker and fantastic writer. She will always leave you encouraged to keep pushing into your greatness.
It helped bring about a better understanding of abuse and also offered up guidance on different approaches that will assist victims resolve traumas/seek professional counseling to begin the healing process. It was a pleasure to have Mrs. Washington as one of our keynotes speakers addressing such a sensitive and delicate topic and we hope to work with her on our future endeavors.
Corey Burke is the definition of how all speakers should be like and I genuinely do think that by far he is the best speaker you could ever ask for.
While working with Mrs. Washington I have witnessed the passion, dedication and desire that she has for the well-being of young people, especially their mental health. Mrs. Washington shows a great deal of compassion, patience and understanding toward each young person that she works with. Whether it be speaking engagements or workshops, she is truly skilled at successfully engaging her audience and making them believe that they are capable of anything.
At AM, we show up with intention, communicate clearly, and tailor every solution to the needs of each school community. Count on us for consistent, high-impact support where it matters most.
